Skilled technical support for all our credit check, background check and loan origination software solutions

We pride ourselves on keeping your business running smoothly. We understand the importance of having your credit check, background check and loan origination software in working order at all times, so that you continually make lending decisions without interruption. As part of our commitment to providing our customers with exemplary service, our support staff is highly qualified and prepared to help solve your most complex technical challenges.

Technical Support is available:
Monday – Friday 8:30 am to 8:00 pm EST
Saturday 9:00 am to 5:00 pm. (emergency phone support)

Our highly trained and experienced staff is ready to assist you. We require all of our technical support representatives to have minimum work related experience or certification from a technical support school. Once hired, all representatives complete our "TCI University" training program. Through training, personnel develop key knowledge of all of our products including hardware, credit check, background check and loan origination software and Internet applications, bureau products, security standards, various operating systems, and network support. Our process-based approach saves you precious time to run your business.

Our Technical Support tracks, monitors and manages all issues from the initial reporting through final problem resolution. We aim to achieve immediate support and single-call resolution for all issues. Escalation procedures ensure that problems are rapidly identified, and appropriate personnel are involved to address more complex calls. When required, the technician will document and escalate the issue to the appropriate support group (i.e. a Level 2 technician, Supervisor, Programming Department or IT Department). Resolution targets and associated escalation and notification methods will be based upon the nature of the problem. Live technical support is available:

Click here for technical support contact information.

Frequently Asked Technical Support Questions
Have questions about specific products? Click the links below for answers to common technical questions about our credit check, background check and loan origination software solutions.

• DecisionLender - Loan origination software system for consumer or commercial loans
• TenantScreener - Tenant screening software application for tenant verification companies
• EmploymentScreener - Employment screening solution that automates workflow
• AddressScreener - Software system that searches public records to locate an individual's current address.
• FraudScreener - An automated, browser-based credit fraud screening system
• CreditScreener - Automates the credit check process by instantly connecting you to credit bureaus
• My Credit Screener - Secure, easy-to-use desktop software solution for accessing credit checks - no Internet access required.
• Credit Probe - A turnkey solution which includes the hardware, software and maintenance. Simplifies access to credit checks - no Internet access required